Audio By Vocalize As Kenya advances the implementation of the Social Health Authority (SHA), a troubling narrative has begun to emerge in public discourse. The idea that rejected healthcare claims are synonymous with fraud. This misunderstanding is not only inaccurate but also harmful to the success of universal health coverage. A rejected claim is an administrative outcome. Fraud is a criminal act. The two are fundamentally different, and conflating them risks undermining trust in the healthcare system at a time when cooperation and confidence are most needed. A rejected claim simply means that SHA has declined to pay a submitted…
