Trust is the currency of every public institution. For Kenya Revenue Authority (KRA), rebuilding and sustaining that trust means opening its doors wider, both literally and figuratively. Transparency and accountability are no longer abstract ideals. They are increasingly embedded in how the agency delivers its services. KRA has this year introduced clear service standards and timelines that spell out what taxpayers can expect when engaging with the authority. Follow The Standard channel on WhatsApp The standards cover issues ranging from response times for inquiries to how complaints are handled, giving taxpayers predictability and ensuring interactions are guided by fairness and…