Members of the public file tax returns at Kenya Revenue Authority offices. [File, Standard] Improving compliance among taxpayers is a major concern for governments around the world. Tax administrations globally are at a pivotal moment, as modern technology reshapes the tax ecosystem and elevates the importance of taxpayer support service in promoting compliance. Effective taxpayer support service is the cornerstone of a functional and compliant tax system. While numerous strategies exist to enhance these services, a key guiding principle is ensuring easy accessibility, providing accurate, timely information to taxpayers and tax administrators at the lowest possible cost. This principle spans…
Author: By George Obell
CaptionIncome tax return deduction refund concept. [Courtesy/rawpixel.com] Micro, Small and Medium Enterprises (MSMEs) are the heartbeat of Kenya’s economy. Their entrepreneurial spirit drives job creation, innovation and inclusive growth. But despite their significant position in the economy, their overall tax contribution remains below potential. At a recent African Development Bank Value-added tax Digitisation Seminar held in Nairobi, experts acknowledged that many MSMEs face unique challenges in meeting their tax obligations, ranging from limited resources to complex administrative processes. To support MSMEs to thrive while contributing fairly to national development, the experts emphasised that tax administrations must rethink their role, not…
George Obell, Acting Commissioner for Micro and Small Taxpayers at Kenya Revenue Authority. [Courtesy] In the past decade, the global landscape of tax administration has undergone enormous transformation. Digital innovation has played a key role in redefining how revenue authorities operate and engage with taxpayers. In Kenya, the tax agency has not only embraced this global trend but is now at the forefront of revolutionising tax administration through the strategic deployment of technology. It is evident that the evolving nature of the economy, propelled by digitalisation and a fast changing technological environment demands that tax authorities adapt with speed. Tax…
New eRITS a bold step towards unlocking real estate revenue Published Date: 2025-06-03 00:00:00 Author: By George Obell Source: The Standard
George Obell, Acting Commissioner for Micro and Small Taxpayers at Kenya Revenue Authority. In the past decade, the global landscape of tax administration has undergone enormous transformation. Digital innovation has played a key role in redefining how revenue authorities operate and engage with taxpayers. In Kenya, the tax agency has not only embraced this global trend but is now at the forefront of revolutionizing tax administration through the strategic deployment of technology. Get Trusted News for Only Ksh99 a Week Subscribe Today & Save! Get Started Unlimited access to all premium content Uninterrupted ad-free browsing experience Mobile-optimized reading experience Weekly…