Audio By Vocalize The power of patience, psychology and strategy in debt recovery [Photo: iStock] There’s one case I’ll never forget, a Business-to-Consumer (B2C) client who owed a significant amount, but every step felt like a chess match. From day one, the journey was drenched in delays, excuses, and what I like to call the “professional ping-pong move”. At first, the client was polite: “I will pay tomorrow.” Tomorrow came and passed. Nothing. Then came Stage Two: The Disappearing Act. Calls went unanswered. Messages blue-ticked with no response. Every time I thought I had reached him, he magically had “another…