Author: By Peter Tanyanyiwa

President William Ruto and former State Department for Citizen Services PS Julius Kibet Bitok during the first anniversary of the e-Citizen Directorate, at the KICC, Nairobi, on November 28, 2024. [File, Standard] Kenya’s digital ambition is clear. From eCitizen and digital identity systems to county revenue platforms and the coming National Artificial Intelligence Strategy, the country has become one of Africa’s most active digital economies. But behind this progress is a fragile foundation. Many public offices still rely on manual paperwork, disconnected databases and outdated systems. Cyberattacks are increasing, digital skills are uneven, and internet access remains weaker in rural…

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