Kenya Airways has said it expects normal flight operations out of Jomo Kenyatta International Airport to resume within the next 24 hours following earlier disruptions.
In a customer update issued on Tuesday, the national carrier said it is in the process of normalising its scheduled and on-time operations after flight interruptions at JKIA.
The airline said the recovery follows an earlier update and a statement by the Kenya Civil Aviation Authority on the resumption of full airport operations.
“Further to our earlier update regarding flight disruptions out of JKIA, and the KCAA statement on the resumption of full operations, we are pleased to inform our customers that we are in the process of normalising our scheduled and on-time operations,” the airline said.
Kenya Airways said it anticipates that normal operations will resume within the next 24 hours as efforts continue to stabilise services.
The airline apologised to affected passengers for the inconvenience caused, noting that its teams are working to minimise the impact of the disruptions.
It reiterated that customer safety, security and comfort remain its highest priorities.
Passengers have been advised to confirm their flight status before travelling to the airport and to monitor official Kenya Airways communication channels for updates.
The airline also encouraged customers to explore rebooking options through its website or mobile application, where necessary.
For additional support, customers were advised to contact the airline’s Customer Excellence team through its official phone lines, WhatsApp channel or social media support platform.
Kenya Airways said it appreciates customers’ patience and understanding during the period of disruption as normal services are restored.
The update was issued by the airline’s Corporate Communications department on February 17, 2026.
Earlier, operations at Jomo Kenyatta International Airport were returning to normal after aviation workers formally called off their strike following the signing of a return-to-work formula.
The Kenya Airports Authority (KAA) confirmed that the Kenya Aviation Workers Union (KAWU) had signed the agreement, effectively ending the Air Traffic Control staff strike that had disrupted operations at the country’s main aviation hub.
The breakthrough followed a mediation meeting led by Transport Cabinet Secretary Davis Chirchir.
The talks brought together officials from the Ministry of Transport, Ministry of Labour, KAA, KAWU and the Kenya Civil Aviation Authority (KCAA).
KAA commended all parties involved, saying it’s a constructive engagement that paved the way for the resolution of the dispute.
“The Kenya Aviation Workers Union (KAWU) has signed a return to work formula, officially concluding the Air Traffic Control (ATC) staff strike that disrupted operations at Jomo Kenyatta International Airport (JKIA),” the statement read.
“Operations are now normalising across all the airports. Passengers are requested to contact their airlines for the latest flight schedules.”