Author: By Joy Gachu

Audio By Vocalize KRA staff assist clients in filing returns at its Nyeri office. [File, Standard] If you’ve ever filed on iTax, you probably have a story to tell. A payment that ‘disappeared’ and reappeared as an outstanding balance. A penalty notice for a return you know you filed. A portal that logged you out mid-submission and left you to start over, unsure if the first attempt went through or not. For most people, these are just frustrations; the cost of doing business with a government system that isn’t always reliable. But then what happens when one of these glitches…

Audio By Vocalize KRA staff assist clients in filing returns at its Nyeri office. [File, Standard] If you’ve ever filed on iTax, you probably have a story to tell. A payment that ‘disappeared’ and reappeared as an outstanding balance. A penalty notice for a return you know you filed. A portal that logged you out mid-submission and left you to start over, unsure if the first attempt went through or not. For most people, these are just frustrations; the cost of doing business with a government system that isn’t always reliable. But then what happens when one of these glitches…

Audio By Vocalize KRA staff assist clients in filing returns at its Nyeri office. [File, Standard] If you’ve ever filed on iTax, you probably have a story to tell. A payment that ‘disappeared’ and reappeared as an outstanding balance. A penalty notice for a return you know you filed. A portal that logged you out mid-submission and left you to start over, unsure if the first attempt went through or not. For most people, these are just frustrations; the cost of doing business with a government system that isn’t always reliable. But then what happens when one of these glitches…